Development of a Future-fit Operating Framework

This piece of work used a collaborative approach to develop a jointly agreed framework for a large NZ transport agency that integrated strategies, approaches, and other elements of the transport system (e.g. traffic management, crash investigation, heavy vehicle compliance, etc), with the aim of putting people and victims at the centre of the model. The project was future focused, drew on international examples of best practice, and developed a framework that is future fit, enabling and levering automation and technological innovation in future compliance and enforcement systems.

Review of Corporate Services

Recently we undertook a review for a central agency to determine what model of corporate services would best meet the needs of "the client" now and into the future. The review included agreeing measures of performance that reflect the client's requirements, testing models against agreed criteria and engaging the “market” to understand options for delivery of corporate services to "the client". We used a range of benchmarks and measures to evaluate different options before making recommendations on changes to their model and delivery approach.

Change Project Review

Working with the Deputy Secretary People, Capability and Resources in conjunction with the Chief Information Officer of an education sector agency, we carried out an independent review of how a change to a critical Ministry system was commissioned, governed and implemented. Using this as an example and taking a “lessons learned” and continuous improvement approach we developed recommendations for embedding a customer centric approach to delivering future change projects.

Review of Operating Model

Working with the Director in the property group of a large public sector agency, we reviewed future state options and advised on models that would allow them to meet current government expectations and foreseeable future requirements. As part of this review, we interviewed a range of stakeholders and “customers” to gain input and insight from a variety of other public agencies. Our final report recommended changes that would better align the Agency’s property strategy with their operating model and strategic intent.