Development of a Future-fit Operating Framework
This piece of work used a collaborative approach to develop a jointly agreed framework for a large NZ transport agency that integrated strategies, approaches, and other elements of the transport system (e.g. traffic management, crash investigation, heavy vehicle compliance, etc), with the aim of putting people and victims at the centre of the model. The project was future focused, drew on international examples of best practice, and developed a framework that is future fit, enabling and levering automation and technological innovation in future compliance and enforcement systems.
Review of Corporate Services
Recently we undertook a review for a central agency to determine what model of corporate services would best meet the needs of "the client" now and into the future. The review included agreeing measures of performance that reflect the client's requirements, testing models against agreed criteria and engaging the “market” to understand options for delivery of corporate services to "the client". We used a range of benchmarks and measures to evaluate different options before making recommendations on changes to their model and delivery approach.
Review of Complaints Policies and Procedures
We have conducted an independent review of the Royal New Zealand Ballet complaints policies and procedures. The review enquired into how the complaints were handled, provided guidance on best practice processes and recommended improvements to the RZNB's policies and processes to ensure there is confidence in the complaints process.
Review of a Semi-Independent Statutory Commission
Working for a core public sector department, we reviewed a semi-independent statutory Commission to understand the needs of the relevant sector now and in the future in terms of the functions of the Commission, the extent to which the Commission has been effective in meeting these needs and identify alternative, more effective ways of meeting the needs of the sector.